Online orders

We never see your card details so will obviously never keep them.

Phone orders

We do not keep any credit card details on file.

Overseas orders

Please note: We now offer free delivery worldwide, but books are sent surface mail which takes longer than airmail. For airmail prices please email us.

Contact details

We may store your name, address and email address for our own marketing purposes but we will never, ever disclose any details to third parties. Please email mailing@splendidbooks.co.uk if you do not want to be notified about future books.

Refund/cancellation policy

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days - starting from the day after you take delivery of the goods (a "cooling off" period). You have the right to cancel for any reason without penalty. If you wish to return you book, please write to or e-mail us clearly stating your full details. You must give us notice within seven working days starting from the day after you take delivery of the order. Once you have informed us you have a legal "duty of care" to take good care of the goods. You must return the goods to us at your expense to the address below - we would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number. We will refund you the full amount paid for the goods within 30 days of receipt of the notice of cancellation.

Delivery policy

We aim to send out orders placed before 4pm GMT on the same day.

Submission of written material

Any written material to be submitted to the Company (Splendid Books Limited) should be submitted via an agent or legal representative. Any unsolicited material is accepted by the Company strictly on the basis that parties submitting material acknowledge and accept that:

• The Company may be working on similar ideas or proposals at the time of submission or in the future
• The Company may receive similar ideas from other third parties
• Ideas in themselves are not protectable and that unless the Company uses the text of any written material submitted to it in breach of copyright, the Company shall not be liable for developing or producing book ideas similar to those submitted to the Company on an unsolicited basis.

Contacting us

Splendid Books Limited, The Old Hambledon Racecourse Centre, Sheardley Lane, Droxford, Hampshire SO32 3QY. Registered company number: 06537299