Privacy Policy

We are committed to protecting the privacy of our customers and we will only collect and use personal data in ways that comply with the law. Your acceptance of our Privacy Policy is deemed to occur when you first visit our website and if you don’t accept and agree with our Privacy Policy, you must stop using our site immediately.

Your Rights

As a data subject you have rights under the GDPR which are:

• The right to be informed about what data we collect and use
• The right to access to the personal data we hold about you

• The right to rectification if any personal data we hold about you is inaccurate or incomplete

• The right to be forgotten – i.e. the right to ask us to remove any personal data we hold about you

• The right to prevent the processing of your personal data

• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)

• The right to object to us using your personal data for particular purposes

• The right with respect to automated decision making and profiling

• If you have any cause for complaint about our use of your personal data, please contact us and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office

What We Collect

We may collect and process certain data and information relating to you and your use of our website. This includes:

• Information that users of our site provide to us as a result of filling in forms on our website, such as when a user of our site registers for information or makes a purchase.

• Information provided to us when customers communicate with us electronically for any reason.

Cookies

Our website does not currently collect cookies.

Use of Your Information

The information we collect is used for our own use in developing our website and we may also use the information for the following purposes:

• To provide you with information relating to our products

• To notify you about any changes to our website, including improvements, and service or product changes

• If you are a new customer, we will only contact you or allow third parties to contact you only when you have provided consent and, only by those means you provided consent for.

• We may also use your data for marketing purposes which may include contacting you by email with information, news and offers about our products. We will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the Data Protection Act 1998 and GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. If you do not want us to use your data for our or third parties use then you will always have the option to object to such use.

Storing Your Personal Data

Information that we collect may on occasion be transferred and stored outside of the European Union for the purpose of supplying our goods or services to you. By submitting your personal data, you agree to this transfer, storing or processing. We will always take all reasonable precautions to make sure that your data remains secure and is handled in accordance with this Privacy Policy. The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing Your Information

We may also disclose your personal information to third parties, for example, to our distributor if you have ordered a book so that it can be sent to you or to one of our authors if you have ordered a signed copy which may be sent directly by them. In addition we may also disclose your personal information to third parties

• Where we sell any or all of our business and/or our assets to a third party.

• Where we are legally required to disclose your information.

Third Party Links

This Privacy Policy applies only to your use of our site. Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Access to Information

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge.

Contact Form

If you wish to see any data you have sent us, then please contact us and we will forward this information to you. If you wish for any data to be removed, then please contact us and we will remove this.

Requesting Removal of Your Data

If at any time you wish to have your personal data removed and/or wish to opt out of receiving information from us, then please email privacy@splendidbooks.co.uk and we will remove your data immediately.

Contacting Us

If you have any questions or queries relating to our site or this Privacy Policy, please contact us by email privacy@splendidbooks.co.uk or by post: Splendid Books Limited, Diamond Suite, The Jubilee Hall, Little Shore Lane, Bishops Waltham, Hampshire SO32 1ED

Changes to our Privacy Policy

We may change this Privacy Policy from time to time, for example if the law changes. Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly.

About Us

Our website is run by Splendid Books Limited and our registered and trading office is: The Diamond Suite, The Jubilee Hall, Little Shore Lane, Bishops Waltham, Hampshire SO32 1ED. Splendid Books Limited is a limited company registered in England under company number 06537299.

Online orders

We never see your card details so will obviously never keep them.

Phone orders

We do not keep any credit card details on file.

Overseas orders

Please note: Books sent overseas are sent by surface mail which takes longer than airmail. For airmail prices please email us.

Contact details

We may store your name, address and email address for our own marketing purposes but we will never, ever disclose any details to third parties. Please email mailing@splendidbooks.co.uk if you do not want to be notified about future books.

Refund/cancellation policy

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days - starting from the day after you take delivery of the goods (a "cooling off" period). You have the right to cancel for any reason without penalty. If you wish to return you book, please write to or e-mail us clearly stating your full details. You must give us notice within seven working days starting from the day after you take delivery of the order. Once you have informed us you have a legal "duty of care" to take good care of the goods. You must return the goods to us at your expense to the address below - we would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number. We will refund you the full amount paid for the goods within 30 days of receipt of the notice of cancellation.

Delivery policy

We aim to send out within 24 hours of orders being received (except for weekends). PLEASE NOTE: As we offer free delivery, our books are usually sent 2nd class in the UK and surface mail overseas. Please contact us if you would like to upgrade to a faster service.

Submission of written material

Any written material to be submitted to the Company (Splendid Books Limited) should be submitted via an agent or legal representative. Any unsolicited material is accepted by the Company strictly on the basis that parties submitting material acknowledge and accept that:

• The Company may be working on similar ideas or proposals at the time of submission or in the future
• The Company may receive similar ideas from other third parties
• Ideas in themselves are not protectable and that unless the Company uses the text of any written material submitted to it in breach of copyright, the Company shall not be liable for developing or producing book ideas similar to those submitted to the Company on an unsolicited basis.

Contacting us

Splendid Books Limited, Diamond Suite, The Jubilee Hall, Little Shore Lane, Bishops Waltham, Hampshire SO32 1ED. Registered company number: 06537299