1) Online orders: We never see your card details so will obviously never keep them.

2) Phone orders: We will not keep any credit card details on file. Any records we make at the time of you pacing your phone order will be shredded immediately afterwards.

3) Contact details: We may store your name, address and email address for our own marketing purposes but we will never, ever disclose any details to third parties. Please email mailing@splendidbooks.co.uk if you do not want to be notified about future books.

4) Refund/cancellation policy: Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel a contract within seven days - starting from the day after you take delivery of the goods (a "cooling off" period). You have the right to cancel for any reason without penalty. If you wish to return you book, please write to or e-mail us clearly stating your full details. You must give us notice within seven working days starting from the day after you take delivery of the order. Once you have informed us you have a legal "duty of care" to take good care of the goods. You must return the goods to us at your expense to the address below - we would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number. We will refund you the full amount paid for the goods within 30 days of receipt of the notice of cancellation.

5) Delivery policy: We will seek to send out orders placed before 4pm GMT on the same day.

6) Contacting us: Splendid Books Limited, PO Box 813, Portsmouth, Hampshire PO1 9EY. Registered company number: 06537299